Service app

A flexibly customizable omnichannel platform for service automation.

Automate your internal processes and improve the quality of services to provide the best customer experience.

BPMSoft Service is a state-of-the-art intelligent CRM system based on the BPM platform. You can make your service processes fast and convenient and implement ready-made proven industry-specific solutions.

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    Build flawless service with with BPMSoft!

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    Omnichannel communications

    Aggregate all points of contact with your audience in an Agent Desktop and efficiently process all incoming queries from different sources. BPMSoft identifies the customer and helps build a convenient communication for the call center operator through email, phone, chatbot, personal account or social network.

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    History of interaction

    Use detailed digital customer profiles and behavioral response to accelerate case processing and improve the quality of service. Service app is closely integrated with other CRM products: Sales app and Marketing app. It enables to collect a complete history of customer interactions from the first touch to placing an order and sending a service center request. You can quickly identify the customer and promptly help with the issue.

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    Chatbots

    Use the option to create a virtual assistant to provide 24 hour user support. The chatbot will answer customer questions, save the case history and, where necessary, connect an operator to the dialogue. Automate your business processes to instantly solve such sample tasks as product selection, calling a serviceman, scheduling a maintenance appointment, and many others.

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    Internal service center

    Build a shared automated service center to streamline internal processes in your accounting, HR, IT, administrative and other functions. Make customer relations more transparent, manageable and flexible, provide consistently high quality of services for businesses and minimize the cost of supporting functions by using low-code tools.

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    Self-service portal

    Take the workload off your support team. Let your customers themselves find an answer on BPMSoft Self-service portal, submit a case and track execution. Partners and employees will be able to digitally exchange and approve documents, access technical and product documentation, and process and track internal queries.

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    Service contact center

    Create an Agent Desktop for contact center operators to efficiently serve customers contacting you from different sources. Use identification tools, conversation scripts, call management capabilities, case routing and tracking, and the knowledge base. Automate the process of equal workload distribution among operators, and monitor the contact center KPIs.

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    Analytics

    Build a process for continuous service quality improvement relying on advanced analytics. Collect and analyze customer satisfaction metrics (NPS). Use ready-made dashboards or create your own analytics slices using a variety of filters. The system simplifies the collection and analysis of customer satisfaction metrics, employee productivity and support line load data.

    BPMSoft

    The company BPMSOFT (part of the IT holding LANSOFT) was founded in 2010 and is the developer of its own low-code platform BPMSoft for automating CRM and internal business processes.

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    clients from large and medium-sized businesses

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    partners for implementing our platform

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    company employees

    Tasks solved by our service

    Sales rep performance monitoring

    The system enables to create and track tasks at any phase of customer relations. This helps standardize and accelerate operational support processes and make the service center operation transparent.

    Flexible set up

    The system enables you to quickly configure complex processes with no need to write a program code. The portal implements a toolkit to manage your entity’s digitalization, including design, execution and monitoring of tasks.

    AI

    The platform offers integration of machine learning algorithms for intelligent processing, classification and routing of cases. You can create virtual assistants (chatbots) for seamless support and quick responses to users and customers.

    Best practies

    The platform helps track service delivery by using ITIL-based ITSM best practices: accelerate case and incident processing, monitor service quality, and manage issue identification and resolution.

    Benefits of working with us

    01.

    Optimized service processes

    02.

    Fast case processing

    03.

    Improved customer experience

    04.

    Optimized customer service costs

    Get started

    BPMSoft is a low-code platform for business process management

    Contact us to get an offer for your specific needs

    Learn how to improve your business with BPMSoft

    Leave your contact details and our sales rep will contact you shortly.

    Edit Content

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      Let's get in touch

      Learn how to improve your business with BPMSoft

      Leave your contact details and our sales rep will contact you shortly.

        I consent to my personal data processing and have read the Privacy Policy
        I agree to receive newsletters from BPMSoft