IT Services app

Partner solution: Lasmera (part of IT Expert Group)

BPMSoft IT Services is a toolkit for:

Correct operation of digital services, with over 20 management processes based on ITIL®️ 4.

IT asset and configuration management.

Accelerated digital transformation.

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    Manage your IT Services with BPMSoft!

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    BPMSoft Service app

    Provide a single touch point for IT service users, log cases and resolve incidents. Set priorities, monitor execution in accordance with the SLA and external agreements with business users.

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    Management functions

    BPMSoft also offers functions to manage events, access, operation, releases, licenses, continuity, capacity, service level and news. Also available are route maps, authority delegation, monitoring and control of service objectives, logging template, approval templates, and substitution tables.

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    Availability management

    Manage availability centrally. Put in place an availability management plan to include the plan creation, closing and assessment, coordination and approval, changes, monitoring and analysis, and management of the process of creation and monitoring of corrective actions. Implement proactive measures to improve service performance, where cost-effective.

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    IT asset management

    Create a single centralized database with up-to-date information about server and network equipment, information systems, and virtual infrastructure. Account for, maintain, and track the status of your IT assets. Get a complete picture of your IT infrastructure to improve management efficiency, optimize resources, and minimize costs.

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    Configuration management

    Ensure collection and storage of information important for the IT services provision in accordance with the pre-configured configuration item database metamodel. - Develop service and resource models of IT services. - Set up links between configuration items and services. - Assess the impact of changes. - Use the CMDB to maintain CIs, store CI attributes and relationships with other CIs throughout the lifecycle. - Identify and categorize CIs. - Generate CI reports, check CI attributes and relationships. - Use tools to collect, store, manage, update, analyze and present information about all CIs and relationships.

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    Change management

    Create a single database of IT infrastructure facilities in operation and set up a management system. - Create plans for servicing information systems, hardware and software. - Identify the resources required to perform scheduled maintenance. - Create tasks for performing scheduled maintenance automatically based on a set frequency and monitor their implementation. - Collect information on the resources actually used in scheduled maintenance. - Monitor the implementation of service plans.

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    Issue management

    Reduce the number of incidents and focus your support team on developing and improving the quality of IT services. - Log errors. - Form task groups. - Analyze the root causes of issues. - Expand the knowledge base. - Make changes to processes.

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    Service catalog management

    Structurize and visualize your entity's activities with a service catalog. Make the navigation process more transparent and convenient. BPMSoft enables to group and classify services into categories by semantics, simplify service and service agreement selection, submit an application for a service connection or information.

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    User portal

    Use the portal to build long-term relationships with partners, contractors and customers. Monitor the status of registered cases, create additional information in different ways, view popular articles and portal news. Use the search in the multi-level service catalog and the convenient navigation mechanism to find the group or service you need.

    BPMSoft

    The company BPMSOFT (part of the IT holding LANSOFT) was founded in 2010 and is the developer of its own low-code platform BPMSoft for automating CRM and internal business processes.

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    clients from large and medium-sized businesses

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    partners for implementing our platform

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    company employees

    Tasks solved by our service

    Service quality and customer satisfaction monitoring

    With the multi-purpose reporting system and process automation tools, BPMSoft enables to quickly monitor and manage the provision of services and generate analytical reports in various contexts. The solution helps collect feedback from customers, analyze customers reviews and suggestions, and conduct surveys to assess user satisfaction.

    Optimization of service management costs

    BPMSoft saves you the costs of putting in place a full-fledged management system by offering reconfigured processes optimized for your customer needs. The system has a built-in set of no-code tools enabling customization to your company needs.

    Improvement of support service performance

    AI will help automate a number of processes, and you will not need operators or a support team. The system has a built-in intelligent chatbot for interaction with customers, partners and employees. The machine learning mechanisms will automatically classify and route cases.

    Integrated approach to service support and delivery

    The solution is applicable for IT service management and automation of any service processes (HR,operations, accounting, etc.). BPMSoft has all necessary processes configured for efficient management of services, IT assets and licenses. The product also has a company digital maturity assessment and monitoring tool.

    Benefits of working with us

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    Job routing mechanism

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    Approval routing mechanism

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    Multi-purpose substitution tables

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    Template mechanism

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    Execution time measurement mechanism

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    Delegation mechanism

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    Typical case setup mechanism

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    Service message management mechanism

    Get started

    BPMSoft is a low-code platform for business process management

    Contact us to get an offer for your specific needs

    Learn how to improve your business with BPMSoft

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      Let's get in touch

      Learn how to improve your business with BPMSoft

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