AI & ML Tools

Boost efficiency and speed with artificial intelligence technologies. Use ready-made solutions or create your own. Customize business scenarios using AI agents. Leverage built-in machine learning models for faster decision-making and advanced analytics.

BPMSoft belongs to the artificial intelligence domain and can help clients qualify for government incentives.

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    AI Agents

    Accelerate employee productivity with AI agents. Automate a full range of operations using built-in machine learning (ML) models and large language model (LLM) capabilities—including prompt generation to create new business process steps based on the outcomes of previous ones.

    Use AI agents to increase the speed and accuracy of customer communications—stay ahead of competitors.

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    Segmentation

    Automatically identify customer segments. Use AI to uncover segments with non-obvious relationships in your data and target your communications more effectively.

    Go beyond basic in-segment links for potential sales—combine segmentation with churn prediction to find patterns, take proactive action, and retain customers.

    Save time for marketing, sales, and customer service teams by creating customer groups in just a couple of clicks.

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    Scoring for Leads and Sales

    Increase marketing and sales effectiveness with BPMSoft’s ML models.

    The ML model predicts a customer’s purchase readiness and estimates the likelihood of closing a deal by analyzing multiple factors and historical data (e.g., budget information, lead-to-sale conversion success, engagement activity, customer behavior, and more).

    By focusing on the most promising customers, you can improve lead-to-deal conversion, increase business profitability, and optimize customer acquisition costs. Forecast updates can be configured to run automatically, without the need to separately set up business processes.

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    Recommendations

    Increase sales of products and services by personalizing offers based on an analysis of customer preferences.

    Machine learning algorithms evaluate multiple factors—purchase history, online search query data, demographic and gender attributes, and more. As a result, the system predicts the appeal of products and services both for customer segments and for individual buyers.

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    Customer Churn Prediction

    Identify risks of customers leaving your products or services in advance and take timely action to retain them.

    The ML model ranks your customer base using dozens of signals (activity period and interaction history, revenue and payment history, geographic and demographic attributes, etc.), assigning each customer a specific churn risk level. Based on the model’s predictions, you can create dedicated customer segments and launch targeted retention campaigns with relevant offers.

    The ML model helps build a more loyal customer base and extend customer lifetime value (LTV), while reducing the cost of retaining existing customers.

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    Case Handling

    Improve sales performance and customer service quality. The ML model analyzes your entire volume of customer requests, identifies queries that are similar in topic and content, assigns responsible teams, and sets priorities.

    The algorithms are trained on datasets that include various request attributes (for example, subject, request type, context, and problem description). Additional information can be collected from any available sources, such as CRM and ITSM systems, chatbots, and social media.

    Automating case-handling processes by reusing proven solutions for recurring issues can significantly reduce resolution time, increase sales speed and service quality, and optimize the use of company resources.

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    “Sofya” — AI Assistant

    The “Sofya” AI assistant is a generative language model that, for security purposes, is isolated from external services. It answers user questions and eliminates the need for manual information search.

    “Sofya” can respond using your corporate knowledge base, guide customers and employees based on instructions and policies, and provide links to the relevant articles used to generate the answer.

    Users can now find answers on their own, significantly reducing the workload on technical support teams and removing the need to handle routine, frequently repeated requests.

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    Summarization

    Capture the key points and save time reading long, multi-page conversations.

    The ML model automatically generates concise summaries of correspondence with customers and employees. It extracts the main ideas and wording from messages and also identifies sentiment (the emotional tone of the text): positive, negative, or neutral. This makes it easier to work with large volumes of information, quickly surface key user requests, and assess overall audience satisfaction.

    BPMSoft

    The company BPMSOFT (part of the IT holding LANSOFT) was founded in 2010 and is the developer of its own low-code platform BPMSoft for automating CRM and internal business processes.

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    clients from large and medium-sized businesses

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    partners for implementing our platform

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    company employees

    What tasks do BPMSoft AI tools address?

    Sales Management

    Increase lead-to-sale conversion. Automate routine tasks. Lead scoring to identify the most promising customers. Prepare personalized product and service offers. Assess the probability of closing a deal. Forecast customers’ future needs. Improve the quality and effectiveness of managers’ work. Reduce sales costs.

    Marketing Management

    Forecast demand and consumer preferences. Segment and categorize target audiences. Personalize communications with consumers. Analyze the effectiveness of marketing activities. Predict customer churn and manage the customer base. Optimize marketing budgets. Develop and optimize content and design. Collect information about customers and partners from external sources.

    Service Management

    Improve the speed and quality of customer service. Reduce incident response time. Monitor and control service quality. Increase customer loyalty. Optimize the use of resources and budgets. Plan service-team workload. Monitor, collect, and analyze customer feedback.

    HR Management

    Improve the quality and speed of employee training. Apply best practices and advanced expertise. Assess and develop employees’ professional competencies. Optimize work schedules and HR resources. Increase motivation and employee retention. Collect information and conduct candidate background checks. Predict employee churn (attrition).

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    BPMSoft is a low-code platform for business process management

    Contact us to get an offer for your specific needs

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