Retail

BPMSoft is a CRM for retail enabling to integrate industry-specific and unique business processes into a single pipeline.

We offer out-of-the-box solutions to manage marketing, sales, service, tools for functionality enhancement using low-code and additional cross-industry products: ITSM Box, Procurement, and other.

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    Orders

    Manage your orders conveniently and control execution at each phase. Create orders based on sales and leads, add any supporting information: delivery and payment terms, product list, discounts or other data to be accumulated in the system. Monitor the process in real time using ready-made and custom reports.

     

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    Product catalog

    Create a catalog with comprehensive product information: detailed descriptions, properties, prices, promotion and sales histories, availability in your own warehouse or in various distribution channels. Manage pricing and inventory, evaluate financial performance, and adjust future operations based on comprehensive data.

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    Communications

    Build communications and motivate customers to make repeat purchases using trigger chains and omnichannel interaction. The system can combine communication channels into an Agent Desktop, launch trigger chains in various channels, activate abandoned carts, remarket products, collect behavioral and track demographic characteristics of a customer, and offers service standards and standards compliance monitoring.

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    Customer database management

    Use BPMSoft for comprehensive work with your customer database, and give your marketers and analysts powerful capabilities. Collect customer behavior data and create a 360⁰ customer profile based on various parameters. Use data to communicate efficiently through various channels and measure results with ready-made customer analytics reports.

     

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    Loyalty programs

    The basic functionality can be added with vertical solutions to implement your loyalty programs of any complexity and with any transaction intensity. The solutions help manage various motivational techniques, improve the existing functionality, set up personalized communications across all available channels, and assess the result using end-to-end analytics.

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    Service center

    Automate all service processes in a shared service center. ML functionality can optimize routine processes of distributing customer letters, order scoring, delivery time prediction, and other e-commerce indicators critical for your company. The single system offers a knowledge base for quick responses, full-scale customer support, automation of external (service desk) and internal (help desk) services, and improved case processing efficiency.

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    Analytics and reporting

    Track business performance with ready-made reports and create your own reports using the metrics important for your company. Basic functionality includes: analysis of responses to communications with customers, results of campaigns, events and bulk mailings, analytics on acquisition dynamics and performance of lead generation channels, analysis of shipments and order payments.

    BPMSoft

    The company BPMSOFT (part of the IT holding LANSOFT) was founded in 2010 and is the developer of its own low-code platform BPMSoft for automating CRM and internal business processes.

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    clients from large and medium-sized businesses

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    partners for implementing our platform

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    company employees

    Tasks solved by our service

    End-to-end analytics

    The set of analytical capabilities will be a useful tool at any phase of sales, promotion, customer and internal services. Track important company metrics in real time and make informed management decisions.

    Service

    Using the internal and external service solutions, you can optimize the operation of the service function and contact center, and manage your customer service, partner and internal service centers more effectively. Make customer relations more transparent, manageable and flexible, provide consistently high quality of services for businesses and minimize the cost of supporting functions.

    Sales

    The system functionality is well-suited for automation of sales of any type and complexity: B2C, B2B, field, partner, bidding. Industry-specific solutions for any type of retail are available. Comprehensive sales support at each phase, planning and prediction, result assessment. Reference processes can be added with unique functionality that your company needs.

    Marketing

    BPMSoft offers a ready-made marketing toolkit to help you automate bulk emails, omnichannel communications, and loyalty programs. Plan your campaigns by reference to the selected target audience, product characteristics, sales channels or other parameters. Use complex analytics data and AI for real-time prediction.

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    BPMSoft is a low-code platform for business process management

    Contact us to get an offer for your specific needs

    Learn how to improve your business with BPMSoft

    Leave your contact details and our sales rep will contact you shortly.

    Edit Content

      I consent to my personal data processing and have read the Privacy Policy
      I agree to receive newsletters from BPMSoft

      Let's get in touch

      Learn how to improve your business with BPMSoft

      Leave your contact details and our sales rep will contact you shortly.

        I consent to my personal data processing and have read the Privacy Policy
        I agree to receive newsletters from BPMSoft