Omnichannel communications

A platform to automate marketing communications with flexible process logic configuration.

Interact with your audience through chats, chatbots and social media bulk mailings, instant messengers and other channels.

BPMSoft Omnichannel communications app is a toolkit to communicate with your audience through various channels, implemented on a low-code platform.

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    Engage with your audience across multiple channels!

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    Chatbots

    Use the option to create a virtual assistant to provide 24 hour user support. The chatbot will answer customer questions, save the case history and, where necessary, connect an operator to the dialogue. Automate your business processes to instantly solve such sample tasks as product selection, calling a serviceman, scheduling a maintenance appointment, and many others.

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    Omnichannel Bulk Emails app

    Improve efficiency of your marketing campaigns by sending messages in instant messengers: - Create bulk emails by command or by schedule, launch from a business process or campaign, - Automatic selection of instant messenger, - Send texts, images, start dialogues with a chatbot, - Static and dynamic recipient lists, - Survey constructor, - Macros

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    Chat platform

    Set up a contact center operator workstation for customer communications: - Chat routing rules based on operator workload, skills, or area of expertise; - Hybrid chats: transfer chats from operators to chatbots and back; - Transfer chats between operator groups; - Launch business processes during a chat session; - HSM message templates for WhatsApp.

    BPMSoft

    The company BPMSOFT (part of the IT holding LANSOFT) was founded in 2010 and is the developer of its own low-code platform BPMSoft for automating CRM and internal business processes.

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    clients from large and medium-sized businesses

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    partners for implementing our platform

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    company employees

    Tasks solved by our service

    Growth of key indicators

    2 to 3-fold higher contact center productivity. Improved customer service and NPS index. Reduced number of calls and call-related costs.

    Hybrid dialogues

    Built hybrid dialogues (bot – operator – bot) with flexible configuration of chat routing rules between operators, operator groups and chatbots.

    Use of a technology-intensive platform

    Communications from the BPMSoft interface in real time using all the capabilities of the platform. Ability to create push-button chatbots via the BPMSoft business process builder.

    Omnichannel

    Use of all capabilities of chats and chatbots to interact with customers and employees.

    Benefits of working with us

    01.

    Communications with your customers across various communication channels

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    Improved customer experience

    03.

    Full interaction history in one place

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    Optimized call center costs

    Get started

    BPMSoft is a low-code platform for business process management

    Contact us to get an offer for your specific needs

    Learn how to improve your business with BPMSoft

    Leave your contact details and our sales rep will contact you shortly.

    Edit Content

      I consent to my personal data processing and have read the Privacy Policy
      I agree to receive newsletters from BPMSoft

      Let's get in touch

      Learn how to improve your business with BPMSoft

      Leave your contact details and our sales rep will contact you shortly.

        I consent to my personal data processing and have read the Privacy Policy
        I agree to receive newsletters from BPMSoft